We ship most of the countries! For the domestic (U.S) orders will be mainly shipped from our U.S warehouse while the international orders will be shipped from Europe, Hong Kong and South Korea depending on the destination. 

Yes. We offer free shipping on all U.S. + international orders over $100.

If you are looking to send to a different country, you’ll need to purchase from the specific store for that location.

Hong Kong - mavenwatches.hk
Japan - mavenwatches.jp
Taiwan - mavenwatches.tw
South Korea - kr.mavenwatches.com

Great news for you! We cover duties and taxes for most of the shipments* purchased at mavenwatches.com!

We are pleased to offer returns and exchanges for orders placed on mavenwatches.com within a 30-day return/exchange window. Orders are eligible for a full refund, minus a non-refundable restocking fee of $12. Please note that standard or expedited shipping fees, as well as customized orders, are non-refundable.

All returned items must be in their original, unworn, and unused condition, including the original watch box, unworn leather straps (without wrinkles), the tamper-evident label, and the original shipping materials.

Customers must return their orders to one of the designated warehouses listed below at their own expense. The exact address will be provided upon submission of a return request.

1. Email us at service@mavenwatches.com with your order number.
2. Our customer support will send you the return instruction within 48 hours.
3. Return the order with your choice of carrier. Simply use the same shipping materials that your order came in. Remove any previous labels and securely tape the new shipping label onto your package.
4. Provide us with the tracking number when you return it.
5. A full refund minus a non-refundable restocking fee of $10 will be refunded to the original form of payment.

For US orders
Return to warehouse in Delaware, USA.

For CA orders
Return to warehouse in Richmond, Canada.

For AU orders
Return to warehouse in Queensland, Australia.

For UK orders 
Return to warehouse in Hayes, United Kingdom.

For EU orders
Return to warehouse in Nordrhein-Westfalen, Germany.

For FR Orders
Return to warehouse in Nanteuil-le-Haudouin, France.

Getting on to the mechanical parts of your watch, note that we are using Swiss Ronda Movement. As a family-owned company that is now in second-generation hands, Ronda AG attaches great value to maintaining its outstanding quality and innovative design. The company today is one of the world’s largest manufacturers of high precision electronic watch movements.

All our watches are fitted with sapphire crystal glass, a natural growing crystal that is made from minerals grown in furnaces which takes delicate work during machining. The end result is beautiful as the front guards the screen without interfering with the dial and its features, and more importantly it is immensely scratch-resistant with excellent hardness and durability.

Our timepieces are made according to the high-quality standards of Maven Watches. Nonetheless, your watch is covered by our limited warranty against any defects in manufacturing; this includes the watch movement, indexes, dial, and hands.

The warranty for a Maven timepiece is valid for a period of twenty-four (24) months from the date of purchase. Upon expiration of the warranty period, any repairs will be subject to a service charge.

If you experience any damage to your watch that is considered to be covered by our warranty, you can contact our customer service team by sending an email request service@mavenwatches.com to receive the further help. We are very happy to help you fix it as soon as possible.

Batteries fitted in our timepieces are expected to last between 2 to 4 years depending on external factors such as, but not limited to: external temperature, humidity, air pressure, etc.